What are the delivery charges for orders from the Online Shop?

Ninja Vapes UK is managing the SAME WORKING DAY DESPATCH service on all orders. Orders placed before 2PM (Monday-Friday) are dispatched from our warehouse the same day for shipping via Royal Mail on the next working day. We offer FREE First Class UK Delivery on all orders over £40. We take good care to make certain that your purchase reaches you directly and adequately. 98% of our UK clients get their orders the next working day or Saturday, relying on which delivery option you chose for your shipment. Please ensure that you enter accurate shipping information, as we do not replace or re-ship any order at our expense if the wrong information had been provided by way of you. We may additionally at our discretion, upgrade the postage choice for orders of high value or heavy items, we will no longer charge you any extra postage costs for this. We can also provide your phone number or email address to the nominated courier for tracking your order and for them to inform you of an approximate delivery time. If your order has no longer arrived in 7 working days following despatch (UK orders) and 15 working days (non-UK orders) please contact us quoting your order number in all correspondence. For further inquiries regarding Despatch & Deliveries, please email Customer Service through our contact us form.

Which payment methods are accepted in the Online Shop?

We offer a variety of secure payment options to ensure you have a seamless and stress-free shopping experience: Pay by Bank: Opt for a direct bank transfer for a simple and straightforward payment process. This method allows you to pay directly from your bank account without the need for card details. Opayo: Pay safely using your Debit or Credit Card through Opayo (formerly Sage Pay), a leading payment gateway known for its security and reliability. This method ensures your card details are protected with advanced encryption. Viva Wallet:Take advantage of the flexibility and security of Viva Wallet, offering a smooth payment experience with multiple currency and card options, ensuring your transaction is quick and secure. We are committed to providing a range of trusted payment solutions to suit your preferences. All payment options are designed with your security in mind, ensuring a safe and user-friendly checkout process.

How long will delivery take?

We are excited to offer Next Day Delivery on all orders, ensuring your products arrive at your doorstep without delay. Place your order before the daily cut-off time, and we'll ensure its dispatched the same day for delivery the next business day. Looking for even faster options? We'll soon be introducing Express Delivery, giving you even quicker ways to receive your order, with same-day and timed delivery slots. Whether its for a last-minute gift or an urgent need, we've got you covered. We are committed to making your shopping experience as seamless as possible, and our fast delivery options are just one of the ways we aim to bring convenience straight to you!

How secure is shopping in the Online Shop? Is my data protected?

Your security is our top priority. Rest assured, we do not store your Debit/Credit Card details, so you can shop with peace of mind. Our payment processes are handled by trusted partners, ensuring your sensitive information remains secure. In addition, we use advanced end-to-end encryption to safeguard all data transmitted during your shopping experience. Our site follows industry-leading security protocols and best practices to protect your personal information and maintain your privacy at all times. We are committed to ensuring a safe and secure shopping environment, so you can focus on enjoying your purchases without any worries!

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